We ship from Melbourne, Australia.
All orders are carefully packed and dispatched within 2–5 business days. As each canvas is hand-painted to order, processing times may vary slightly during busy periods.
Domestic Shipping (AU & NZ)
We understand the struggle of finding needlepoint supplies locally in Australia and New Zealand, and have tried to keep shipping as accessible and affordable as possible.
Standard Shipping: $9.95 (2-6 business days)
Express Shipping: $19.95 ( 1–3 business days)
Free standard shipping is available on orders over $250.
International Shipping
We currently ship to the United States, United Kingdom, and Canada. We hope to expand to more locations in the future as The Stitch Garden continues to grow.
Standard Shipping: $19.95, (4–9 business days)
Express Shipping: $39.95 (3–6 business days)
Unfortunetly, we are unable to offer free standard shipping on international orders.
Digital Products
All digital products are delivered as instant PDF downloads after purchase. Once your order is complete, you will receive access to download your files immediately.
No physical item will be shipped.
Delivery
- Instant download available after checkout
- Files are provided in PDF format
- You will receive a download link on the confirmation page and via email
If you have any trouble accessing your files, please get in touch and we will be happy to help.
Returns & Refunds
Due to the nature of digital products, all sales are final and we are unable to offer returns, exchanges, or refunds.
Returns & Exchanges
Due to the handmade nature of our products, we do not accept returns or exchanges for change of mind.
If your order arrives damaged or you receive a faulty item, please contact us within 7 days of delivery and we will be happy to assist.
To help resolve this quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item
Please note: We are not responsible for delays or lost items once your order has been shipped.
